Returns & Refunds
At Vinnies, we hope you love every purchase. If you’re not completely satisfied, we’re here to help.
- Returns: We accept returns within 14 days of delivery. Items must be unworn, unused, in their original condition, and returned with all original tags and packaging.
- Personalised & Bespoke Items: All personalised and bespoke items are non-refundable and non-returnable, unless the item is faulty or there is a genuine issue with your order.
- Faulty or Incorrect Items: If your item arrives damaged, faulty, or incorrect, please contact us within 24 hours of delivery with your order number and clear photographs so we can resolve the issue as quickly as possible.
- Refunds: Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected. Refunds will only be issued if the returned item meets our returns policy and is received in its original condition.
- Quality Assurance: To provide peace of mind for both our customers and ourselves, every order is carefully checked and photographed before it leaves Vinnies. This helps us verify the condition and contents of each parcel before dispatch.
If you have any questions or wish to arrange a return, please get in touch and we’ll be happy to assist.